Discontinuation of TM Prepaid Services (iTalk, TM Home Prepaid & Prepaid Access Line) .   Know more

Discontinuation Of Online Guard As Value Added Service (VAS).   Know more

Exclusive content offerings for unifi TV customers.   Know more

Frequently Asked Questions

Need help or more information on a particular topic?
Search through our list of questions to find the answers you’re looking for.

Select a category to filter

Popular questions

General

  • Our unifi Rewards, formerly known as TM Rewards is a loyalty programme exclusively for unifi customers.
  • We aspire to drive a converged digital experience to all our customers and one of the ways of doing so is by digitizing their rewards experience.
  • You will earn one (1) point for every 1 Ringgit spent when you pay your unifi bills on time. The accumulated points are redeemable with exciting vouchers/items.
  • It’s easy! All you need to do is give your consent to opt in as a registered Unifi Rewards member at Unifi portal or myunifi app. 
  • For quick and hassle-free registration, simply login to Unifi self-care portal and tick the check box to join the programme. You will earn 200 free Unifi Rewards welcome points once you register as a Unifi Rewards member.
  • You can earn points every time you pay your bills on time.
  • Points can also be accumulated through Unifi campaigns or events.
    • Points can be earned only for payment on current charges and applicable for full payment made on overdue amount.
    • Payment must be made before or on the due date stated in the bill to be eligible for rewards points.

    • One (1) reward point is awarded for each RM1 paid.

 

You can check your points through myunifi app by clicking at Unifi Rewards icon at the top right screen. In "Overview" tab, you can view your membership ID, the latest Unifi Rewards points and the points that will expire. "My Rewards" tab is where you can view exclusive promotions for Unifi Rewards customers.

Alternatively, once you login to Unifi portal, you’ll be able to view your accumulated points at the right tab of the screen. You can view your membership ID, the latest Unifi Rewards points and the points that will expire. You can click ‘’Redeem Now’’ button to perform redemption activities.

  • You can do so through myunifi App or Unifi portal.
  • Alternatively, you can still walk-in to selected TMpoint outlets nationwide to make On-The-Spot redemption (OTS) on Unifi merchandise such as Team Malaysia jersey, umbrella, thumb drive and many other attractive merchandise.
  • Deduction of points will be based on first-in-first-out basis. For example, Unifi rewards points earned in September 2019 will expire in September 2022.
  • Your membership will be terminated when you no longer have any active service subscriptions with Unifi.
  • All your active points will automatically be forfeited once your membership is terminated. Please be advised to redeem your points before you terminate all your accounts.

 

  • Feel free to reach us via TM's digital channel, Live Chat at http://maya.unifi.com.my/ or at myunifi app.
  • You can also visit any of the TMpoint outlets nationwide for further assistance.

Browse FAQ by topics

unifi Rewards

unifi Rewards

myunifi App

myunifi App

EasyFix

EasyFix

Current Campaigns

Current Campaigns

Others

Others

whatsapp
Pay Bills
Find TM Point
Contact Us
Wishlist