myunifi App

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Frequently Asked Questions

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The all-in-one app to manage unifi accounts and more:
- Manage unifi Broadband & unifi Mobile accounts
- Pay unifi bills (or Pay for Others)
- Earn unifi Rewards & redeem from wide range of catalogues
- Get support via live chat (24x7)

DigitalME is a digital ID feature in myunifi app and unifi self-care portal for unifi customers to create a digital identity (digital personal profile). This digital identity will be used as a single sign in identification for unifi services and beyond.
DigitalME helps consolidate all your digital accounts with just one login. It removes the hassle of having to remember multiple usernames and passwords for different unifi applications or portal, hence allowing you to manage your unifi digital accounts easier.
DigitalME is enabled by the Digital ID-as-a-Service (IDaaS) Platform, a trusted, service-neutral platform designed to host private and secured digital identity.
Click here for more information.

Firstly, click on the login or Start Here button on the myunifi app or unifi portal.
You will see a prompt asking for your email address. Key in the email that you would like to use as a username credential. If you are already a unifi portal or care@unifi user, you may use your existing email address.
Insert your preferred profile's salutation for DigitalME to address you.
Enter the One-time PIN (OTP) sent to your email address from Step no. 2.
Remember to opt for 'Trust this device' so you won't have to enter OTP each time you login from the same personal device. For public device, click No.
If you wish to access to your TM bills on myunifi app or portal, you may need to specify your NRIC, passport (if you are a foreigner) or Business Registration Number (if you are a business) during the one-time DigitalME registration process.
Read the Consent and then click ACCEPT.

Follow these easy steps:

When you log on to an app or portal via DigitalME for the first time, you will be asked for your username (verified email address).
Enter the One-time PIN (OTP) sent to your email address from Step no. 1.
Remember to opt for 'Trust this device' so you won't have to enter OTP each time you login from the same personal device. For public device, click No.
Read the Consent and then click ACCEPT.
Once you have provided your consent, you will be able to fully access the services offered by the myunifi app or unifi portal.
You will be subsequently auto-logged in the app or portal until you manually log out.

If you still face difficulties to log in, let us help you via Maya or contact us at 100.

If you have several email addresses and you are unsure which email you have registered on the unifi.com.my portal or myunifi app, you may check the inbox where you have been receiving notices or digital bills from Unifi. That email is likely to be the one that you have used to register on the portal or app.
You may also use a new email address if you wish to update your choice of username. You may need to do a quick new round of registration and profile validation.
We recommend you to use your most relevant email to-date so that you can be reached for important notices.

From myunifi app: If you want to view activities pertaining to order and technical reports, tap "Account" at the bottom of the screen and then select "My Activity" at the top of the screen. You may choose the activity tab that you would like to view.
From unifi portal: If you want to view activities pertaining to your bills, payment, purchase history, order and technical reports, select from the various tabs at the bottom of the screen; My Bills / My Orders / My Activities and select the account that you would like to view.